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We collect information you provide directly to us, such as when you create an account, use our CRM features, or contact support. This includes: • Full name, email address, phone number • Company name and job title • Customer and contact data you enter into the system • Activity logs, comment, and communication records • Device information, browser type, and IP address (collected automatically)

We use the information we collect to: • Provide, maintain, and improve our CRM platform • Process transactions and send related information • Send technical notices, updates, and security alerts • Respond to your comments, questions, and support requests • Monitor and analyze usage patterns to improve user experience • Detect and prevent fraudulent transactions and other illegal activities

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with: • Service providers who assist in our operations (hosting, analytics, email delivery) • Law enforcement when required by applicable law • Business partners with your explicit consent All third-party service providers are required to maintain the confidentiality of your information.

We implement industry-standard security measures to protect your data: • AES-256 encryption for data at rest • TLS 1.3 for all data in transit • Regular security audits and penetration testing • Role-based access control (RBAC) within the platform • Automatic session expiration and JWT-based authentication Despite our best efforts, no method of transmission over the Internet is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting our support team. Some information may be retained for legal compliance purposes for up to 7 years.

You have the right to: • Access and receive a copy of your personal data • Rectify inaccurate personal data • Request erasure of your personal data • Object to or restrict processing of your data • Data portability (receive your data in a machine-readable format) To exercise these rights, please contact us at megasoninfo@gmail.com

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Essential cookies are required for the platform to function correctly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this page periodically for any changes.

• Email: megasoninfo@gmail.com • Address: 81 Cach Mang Thang Tam, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam • Phone: +84 981 662 361